Refund Policy
We stand behind the quality of our products. Learn about our hassle-free return and refund process.
Our Commitment to You
Your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a straightforward refund process to make things right.
Return Window
7-Day Return Policy
You have 7 days from the date of delivery to request a return or refund for eligible items. This ensures you have adequate time to inspect your products.
What Can Be Returned?
Damaged or Defective Products
Items that arrive damaged, defective, or spoiled are eligible for full refund or replacement.
Unopened Non-Perishable Items
Sealed packages of grains, flours, spices, and other shelf-stable products in original condition.
Wrong Items Delivered
If you receive the wrong product, we'll arrange for return and send the correct item at no extra cost.
Items Not Eligible for Return
Perishable items (fresh produce, frozen foods, fresh meat/fish) unless damaged or spoiled upon delivery
Opened or partially used products (unless defective)
Items without original packaging or tags
How to Request a Refund
Contact Customer Support
Reach out to our support team within 7 days of delivery with your order number and reason for return.
Provide Documentation
For damaged or defective items, please include photos to help us process your request quickly.
Return or Keep Item
We'll provide instructions for return shipping or, in some cases, allow you to keep the item while we process your refund.
Receive Your Refund
Once approved, refunds are processed within 3-5 business days to your original payment method.
Refund Options
Full Refund
Money back to your original payment method including the purchase price and applicable taxes.
Store Credit
Opt for store credit which can be used for future purchases, with an additional 10% bonus credit.
Replacement
Exchange the item for the same product or choose a different item of equal or lesser value.
Vendor-Specific Policies
Some vendors may have additional return policies or requirements. These will be clearly displayed on the product page and in your order confirmation. AfriMart will help coordinate returns with individual vendors to ensure a smooth process.
Need Help with a Return?
Our customer support team is ready to assist you with any refund or return questions.
Contact Support